Real time workforce management will revolutionize your field service
Do your field service operatives have mobile device access? Great! But are they really getting the most from it? Mobile is good, but genuine, real time connectivity and workforce management is better. Does your field service tool make the grade?
Time-saving improvements for new version of Synchroteam – due February 9
Today’s your lucky day! Why? Well, we’re giving you a sneak-peek of the brand new version of Synchroteam due February 9, much improved and ripe for the picking. We’ve made lots of little tweaks and are really proud of the results – and we hope you’re like it just as much!
New year, better schedule: 4 easy steps to schedule optimization
Make 2015 the year your scheduling shines. Today we’ve got 4 easy optimisations you can make to your scheduling set-up, even if you’re all alone on the job and don’t have much time or resources. If you get started now, you’ll be able reap the benefits immediately, but they’ll also have a long-term improvement on how your business works. I suggest one point a week for the next month, and by Valentine’s Day, you’ll be head over heels in love with your new, improved schedule!
What can a field service management tool do for me?
Synchroteam is a field service management tool that provides companies of all sizes and from all sectors with the ability to manage and organize their maintenance technicians’ call-outs. It’s a planning tool intended for businesses with workers in the field. Depending on the company, for example, these workers could be in charge of maintaining medical equipment, or repairing telephone lines.
Creating an Effective Help Desk Knowledge Base
Let your customers help themselves. Create a knowledge baseand take the pressure off your customer service resources. The best thing about creating a truly useful knowledge base? It’s cheap, easy and, if done correctly, can actually save you money. What are you waiting for?
Do your Customers a Favor with Live Chat Support
Do you offer your customers a live chat support option? If you don’t, you might be missing out. It’s easy, quick and more flexible than traditional help desk options, but it’s also cheap and low on resources. It keeps customers happy, and meets their needs immediately, which is imperative in our “I want it yesterday” culture.
Is it Time to Move your Call Center to the Cloud?
You should move your call center to the cloud. Yeah, yeah, I know you’ve heard it before. Lots of times, even. But you still haven’t made the jump.Why is that? I’d guess you feel adrift in the world of cloud computing. You’re overwhelmed and confused about the number of tools out there, and by all the vendors absolutely convinced that they’re the key to your call center salvation. What if they’re wrong?
Quick, I’m drowning in resumes!
Sound like you? You might not realize it yet, but you need an applicant tracking system (ATS). If you’re not familiar with the term, it’s a piece of software that makes your hiring process quicker, more focused, and more efficient.